International apparel manufacturing and sourcing. If we don't make it, we can find it.

Archive for May, 2010

Jill Coyle: Entrepreneur of the Year!

Jill Coyle is the People’s Choice Entrepreneur of the Year for 2010

Thursday May 27th was the annual Women in Business Leadership Awards. Jill Coyle was nominated as the Entrepreneur of the Year, and won the People’s Choice category. Thank you to everyone who voted for Jill!

Here are some photos from the event.

Jill gives her acceptance speech

Jill gives her acceptance speech

Jill poses with other award winners

Jill poses with other award winners

Jill and fellow award-winning entrepreneur Karen Patterson pose with their awards

Jill and fellow award-winning entrepreneur Karen Patterson pose with their awards

Resources for Entrepreneurs and Small Business Owners

Jill Coyle

Jill Coyle

For entrepreneurs and small business owners, training is a must. We need to learn and grow in order to build our businesses. The problem is finding resources that fit our time (and cost!) restraints. Thankfully there are a lot of great resources online. The net is a great place to start – you can build connections with other leaders, get good advice, and even find free and low-cost online training.

To get you started, here are two recent articles for small business leaders that I enjoyed.

Self Employment Sucks

This article contrasts self employment and entrepreneurs. The two example stories given contrast a person who just created a job for himself and another who built a viable, energetic business. In the six years I’ve been running Imports Oriental I have seen  myself functioning in both these roles. The starting phase was a fun but volatile time; in the mid-phase I was just hiring whoever I could find and trying to learn the ropes of being a manager rather than just an entrepreneur.

After a year or two I learned that I need to hire talented people and that I need to stick with what I’M best at (BUILDING rather than just managing). This has changed the dynamics and atmosphere of my company – I feel like there is more of an excited-vibe in our whole team.

3 Success Strategies for Small Business

In this article Anna Miller shares three great tips that have all proved true for our business:

1) Make customer service your USP – Customer Service and Quality Control have given Imports Oriental a competitive edge over other factories supplying the same items. Our customers will pay more for quality and service.

2) Don’t bite off more than you can chew – I’ve learned the hard way that Imports Oriental needs to grow gradually and incrementally. We now only do products and orders that are within our expertise and abilities.

3) Practice what you preach – leading by example is essential!

What about you? What online resources add value to your business?

Apparel Production MOQs (Minimum Order Quantity) – part 2

Danny Coyle

Danny Coyle

In this two part series we’re taking a look at some of the underlying reasons behind the minimums set by suppliers. In part one we discussed third-party fabric production and how this drives up your supplier’s MOQs. In part two we look at the way your supplier’s staffing problems can affect MOQs.

Staffing Issues

Another common factor considered by suppliers when setting MOQs is juggling staff numbers and responsibilities. If a 3,000 piece MOQ is based on staffing rather than fabric, what your supplier is really saying is that he needs 3,000 pieces worth of work to make your order worth his while.  If this is your supplier’s main consideration, your solution needs to help him solve his recruitment problems.

  • Order other products

Does this supplier offer other products you are interested in? Try ordering 500 pieces of six different products. If staffing is the main motivator, the total size of the order is what matters more to your supplier than the number of pieces per item.

  • Be patient – offer to wait longer

A supplier who produces good garments is probably already busy – there are no workers sitting around waiting to do small orders.  Offering to wait longer for your order to be completed may do the trick if both you and the supplier are willing to contract the work out or to hire temporary workers. It is easier for your supplier to fill a few temporary positions lasting two months than find twenty people willing to work full time for only two weeks.

This list is not exhaustive – the reason for your supplier’s MOQ may not be listed above.  Our suppliers have been more than willing to discuss the reasons behind their MOQ.  Asking them about how the MOQs are calculated has helped us navigate through to successful solutions many times.

Be careful promising that you will place big orders after your first trial order.  Every factory has heard this story many times.  It is not new.  Be upfront with your plans, but don’t be surprised if they don’t take your future promise of big orders very seriously.

Keep in mind that your supplier is probably already offering an MOQ much lower than their ideal in order to cater to new buyers. In our case, a normal order is at least 10,000pcs. This is the order size that keeps our business running smoothly.  In order to attract new business we offer a smaller MOQ of 1,000pcs, something we can do in the short term but which will not sustain us long term. This gives us a chance to prove our value to customers who are not willing to take a 10,000pc risk on their first time out.

Trying new things is a way to build your business. If you find an interesting product, don’t let a high MOQ turn you off the idea. Think about how help your supplier help you, be flexible and, most of all, be creative. You may well find a way to make your suppliers’ MOQs work for you.

What about you? What have your experience with MOQs been in China? Have you found other ways to get around problematic MOQs?

Jill nominated for Entrepreneur of the Year!

Great news to share here at Imports Oriental! Our own Jill Coyle has been nominated as “Entrepreneur of the Year” at the 2010 Women in Business leadership awards.

Jill Coyle

Jill Coyle

Vote for Jill!

Anyone can vote so please support Jill! It only takes a minute to vote. Just go to the voting page and enter your email, gender, and location, and choose Jill from the drop down box. Click here to go straight to the Voting Page

You can also click here to see all the nominees in the 5 categories.

The awards dinner is happening next Thursday, March 27th in Beijing – you can register to attend here.

Negotiating in China: Secrets of Success

Danny Coyle

Danny Coyle

Andrew Hupert posted another great article on Chinese Negotiation Blog this week. As a company on the ground in China we all recognized the three elements covered in this article:

1) Persistence
2) Innovation
3) Attention to Process.

The first two in particular struck a chord with us.

Persistence

Suppliers love to say “It’s Impossible”. We have one supplier that has quit on us over 20 times! He’s the best at what he does, but whenever a problem arises, he just tells me he quits. We apply calm, gentle pressure to move things forward – this always works. Our staff think it’s quite funny when he tells them something is impossible – I’ll get on the phone and 20 minutes later we’re on track. Once he realizes that I’m not going to take his ‘quitting’ seriously, he always comes back willing to do our orders, and he does them well.

Innovation

This is highly related to persistence. When we’re told no, that something can’t be done, it’s not time to quit. Instead, it’s time to try a different way to get things done. There’s always a way, but sometimes you need to create it yourself.

Often times I feel like I’m throwing 20 daggers at a problem hoping that one of them kills the beast. It takes a lot of creativity to figure out which 20 of my 100 daggers are most likely to work.

Interesting points – would love to hear your stories of using persistence to get ahead in China.

Read the full article here: Negotiating in China: Secrets of Success

Apparel Production MOQs (Minimum Order Quantity) – are they arbitrarily set?

Danny Coyle

Danny Coyle

MOQ: 3,000pcs/color

This detail may send new apparel importers running. High minimums often discourage new buyers from taking a risk on new products, which makes sense – if the product doesn’t sell well, you’re stuck with merchandise taking up space (and cash) in your warehouse.

However, most suppliers don’t set arbitrary minimums – there are reasons behind the numbers they come up with.

Understanding what governs your supplier’s MOQs can help you in 2 ways:

1)      it can help you be aware of the problems your supplier faces

2)      it can make it easier to find a minimum that works for both parties

In this two part article we will look at two common MOQ problems and creative solutions that have worked for us.

Third-Party Fabric Production

Apparel MOQs can be based on the amount of fabric required, since many manufacturers purchase fabric from a third party provider. If your supplier says he needs a minimum order of 3,000 pieces, he may actually mean he needs to order at least 3,000 meters of fabric.  If this is the restriction governing the MOQ, here are several options to pursue, allowing your supplier to meet his fabric minimum while making it a less risky investment for you.

  • Make a variety of items from the same fabric

Oftentimes the buyer can suggest making different items from the one fabric.  When you order 3,000pcs many suppliers will allow you to include a range of sizes or styles.  We’ve often gotten around this MOQ issue by making scarves with the same fabric used in our blouses.  By being creative in cutting the fabric we’ve found a use for a significant amount of our unused fabric.

  • Use Stock Fabric

Many fabric-dying houses keep small amounts of fabric in stock. We’ve found that the most important consideration in using stock fabrics has been color. If we are willing to compromise on accuracy of fabric color, suppliers may agree to do smaller orders from their own stock fabric. However, keep in mind that color, quality and quantity may vary widely from month to month (and from factory to factory).

Next week we’ll look at another issue that affects MOQs – staffing problems.

Click here to read part two.

Dealing with Chinese Suppliers

Danny Coyle

Danny Coyle

Came across two very good articles this week, both about dealing with Chinese suppliers.

One is on Quality Inspection Blog, a favorite of ours. It deals with the concept of reputation – important for foreign buyers to maintain but not so important for most Chinese suppliers. Unfair, perhaps, but how the game is played. Read the whole article here.

The second is on Foreign Entrepreneurs In China. The post is a list of 12 tips for dealing with Chinese suppliers. Lots of good information which lines up with our own experiences here over the years. Tips #5 (“I can’t” is not in their vocabulary, so be wary if you get silence for an answer) and #6 (Make them recap the agreements, do not assume they understood just because you feel you were clear enough) are particularly astute. Read all 12 tips here.

Sell People What They’re Already Buying

Danny Coyle

Danny Coyle

One Idea That Changed Our Business Forever

We started our business as a jewelry company in 2004. Things went pretty well for the first year or so—especially when we were traveling throughout the US to sell our China-made jewelry first-hand. After our big sales push, we returned to China; and I quickly realized that trying to sell jewelry was hard for 2 reasons.

1. I’m a man and an engineer by training – those two things combined to make a terrible jewelry salesman.

2. Selling jewelry 10,000 miles from your customer is very hard. Jewelry is subjective – and therefore difficult to sell when you can’t be in front of your buyer, explaining it as they touch and feel the jewelry piece.

We were talking about these problems with a wise friend and business mentor. And he said something so simple and so genius. He said:

“Instead of trying to sell people what you want to sell them, sell people what they are already buying!”

That day we made a vital shift; and our business has never been the same. I decided to start selling what people were already buying. It was a case of jumping on someone else’s bandwagon, but I didn’t care. There were deals to be made and I was excited.

I started calling as many customers as I could find for all kinds of China-products. I specifically focused on silicone bracelets (like the yellow Lance Armstrong Livestrong bracelet). I focused on this since it was jewelry, it was easy to make, and very popular at the time. I figured we could make a deal.

One of the customers asked if we had popcorn shirts. I knew what a popcorn shirt was because someone had given one to my wife a few years back. So I went looking, found them, put them on our website and on Alibaba, and someone else wanted to buy them. Our orders started growing, and more people wanted them. Suddenly we had a whole new business.

Since then, we’ve expanded our travelwear line because people wanted to buy more. We’ve recently found that we can also meet a high demand for sweaters, so we’re selling those, too.

So, instead of selling people what you want to sell them, try selling them what they want to buy. It might be easier that way.

Questioning The Rules

Sonia Simone posted a great article on copyblogger this week. She talks about how entrepreneurs question the rules – doing things differently is the reason for an entrepreneur’s success:

“If I lived a mousy-brown life — where I did all the things we expect of a “normal” person — I wouldn’t be as successful or as happy as I am today.”

Jill Coyle

Jill Coyle

One way to view risk-taking is to see it as opportunity-seizing. I am not a huge risk-taker by nature; so when I started my first business in Beijing 6 years ago, it was with a lot of careful planning and thought. Sometimes I surprise myself, however, when I look back at the “risks” I took. But honestly, at the time, I was viewing the risk through the lens of opportunity…and that has made me step out and do things that I never would’ve thought possible.

The Foreign Girl: Finding a place among Chinese colleagues

Tanya Crossman

Tanya Crossman

For the past two years I have been the only foreign employee working in our company’s Langfang office. The directors are foreigners but as the employers have a necessarily different role, and aren’t in the office full time anyway. I am often the only English speaker in the building.

I struggled to find a sense of belonging in my workplace. My status as the foreign girl set me apart so clearly that I was unsure how to be one of the team – if this was even possible.

Comments were made about me (in front of me) on a near-daily basis – about my clothing, hair, weight, etc. – always accompanied by laughter. It was never malicious but it grated on my nerves – and my insecurities.

A defining moment happened two or three months after I arrived. One of the ladies smiled broadly upon seeing me, saying “I like having you around. Your smile makes people feel good.” Someone wanted me there!

Still, it wasn’t easy. Lunches were especially difficult. All employees share a lunch provided by the company. Most days the ladies would take note of what, and how much, I ate – then discuss their observations and laugh while I sat there. Resentment started to grow.

Some days I thought it would just be easier to get my own lunch away from the gossip. But I knew this was the one place where we shared common ground; we were all just employees eating lunch. The same lunch.

So I adjusted my attitude. I could eat anywhere, but I chose to eat there because I knew that it built relationship.

And I listened. I listened to what they talked about, to their teasing and jokes. Slowly, I started to join their conversations. At first, my attempts drew laughter and strange looks, but I persevered. I mimicked their casual banter; I responded to their stories and jokes. Slowly I became included in conversations. I was not just talked about – I was talked to.

I often made linguistic or cultural errors, but as they became more comfortable with me these mistakes were less likely to stop a conversation dead.  The rapport built over lunch carried over to the rest of the work day. Although the ladies still chattered about what I was wearing or eating, it felt less like being observed and more like being fussed over by family.

I still have days where I feel totally alien. I now have the confidence, however, to start conversations – to chat, not about work, but building friendship. I know I am accepted by those I work with even though I am different, which makes me more relaxed—and much more effective in my job.